গোপনীয়তা নীতিPrivacy Policy

Privacy Policy

This policy explains what information the eToto Driver app, the eToto passenger app and the etoto.in website ("eToto", "we", "us") collect, why we collect it, how long we keep it and how we use it. By using eToto you agree to this policy.

1. Information we collect

• Account information: You sign in with Google. We receive your name, email address and profile photo. We do not collect your mobile number for sign-in.
• Driver information: Details and photos a driver adds to the profile, such as vehicle type and vehicle number (optional), and the UPI ID a driver adds to withdraw rewards.
• Location: Explained separately in section 2.
• Ride information: Ride requests, the stops and destination, the number of people, whether the driver accepted, and when the ride started, ended or was cancelled and why.
• Delivery information: For delivery orders: the shop, the list of items, the pickup and drop place, the home stop you choose, the fare, the order status, and the chat messages and photos between the customer and the driver.
• Activity and rewards: Completed rides, online time, reward and referral progress, and wallet transactions.
• Content you submit: Photos and details of new stops, feedback, chat messages between drivers, and photos sent in a delivery chat.
• Device information: A device identifier (stored in a protected, hashed form) used to prevent misuse, keep rewards fair and give the new-passenger gift only once per phone; notification token; app version; and basic error reports.
• Payment information: If paid features are offered and you make a payment in the app, it is processed by our licensed payment partner. We do not see or store your card number, UPI PIN or net-banking password. We only receive the payment status, amount and transaction reference. Payments for a delivery (fare and item price) are made directly between the customer and the driver, not through eToto.

2. How location is used

• Driver app: While a driver is online, the app collects the driver's location in the background, even when the app is closed or the screen is off. This is used to announce stops before they arrive, to send nearby ride and delivery requests, to show the driver on the customer's map during a delivery, and to check that rides and deliveries are genuinely completed. Going offline stops this.
• Passenger app: The passenger's location is used to find nearby stops and drivers, and is collected while a ride is running so the ride can start and end on its own. It is shown to the accepted driver so the driver can find the passenger.
• Showing drivers to passengers: Passengers see a list of drivers within about 2 km who are heading their way. After a driver accepts a delivery, the customer can see that driver on the map until the order ends.
• Home area: For delivery safety, requests go first to drivers whose usual area is near the customer's home. To do this we keep a rough home area for each driver, worked out from where the driver usually goes online and offline, and the home stop each customer chooses.

3. Why we use information

• To create and maintain your account and sign you in.
• To run stop announcements, ride requests, rides, deliveries and chat.
• To calculate rewards and referral rewards and to send withdrawals to the driver's UPI ID.
• To process payments for any paid features.
• To verify and add new stops.
• To send app updates, order updates and important notices.
• To prevent fraud and misuse (for example, multiple accounts on one phone), to handle reports and to improve the service.

4. Voice announcements

Stop names and announcement text are sent to text-to-speech services (Google Cloud and Microsoft Azure) to create the voice audio. No personal information is included in this text.

5. Advertising and paid features

To keep the apps free, ads are shown in the apps. The ad service (Google AdMob) may use your device's advertising ID and some general information. You can turn off personalised ads in your phone settings.

Using the apps is currently free. Optional paid features, such as order packs or an ad-free plan, may be offered. Using them is your choice, and payments are handled as described in section 1.

6. Who we share information with

• During a ride or delivery, the driver and the passenger or customer see each other's necessary details, such as name, photo, vehicle number, pickup and drop place and the chat.
• A driver's name and photo can be seen by passengers and other drivers.
• Email addresses are shown partly hidden (for example ab•••@gmail.com). We never reveal your full email address to other users.
• Service providers that run the app: Google (Sign-In, Firebase, AdMob), Cloudflare, cloud hosting and storage, text-to-speech services, our payment partner and, when used, our payout partner for reward withdrawals.
• Government authorities, when required by law.
• We do not sell your personal information.

7. How long we keep information

• Delivery chat: Chat messages and photos are deleted from our server 7 days after the order ends. Messages linked to an open report may be kept until the report is handled.
• Rides: Ride records are kept on our server for at most 30 days, and only each person's last 5 rides.
• On your phone: The app keeps your last 10 rides and last 10 deliveries, with details and the delivery chat, in the app's own private storage on your phone. Other apps cannot read it. It is removed when you sign out or uninstall the app.
• Driver-to-driver chat: Messages are kept on the server only until the other phone receives them, and for at most a few days if it does not. After that they live only on the phones.
• Other information: Kept while your account is active. To delete your account and data, email [email protected] from, or mentioning, the Google email you signed in with. Some records (such as payment, reward and withdrawal transactions) may be kept for the period required by law.

8. Security

Information is sent and stored over secure, encrypted connections. Delivery photos can be opened only by the customer and the driver of that order. However, no system on the internet is 100% secure.

9. Age limit

• Driver app: Only for drivers aged 18 years or above. We do not knowingly allow anyone under 18 to register as a driver.
• Passenger app: Passengers under 18 should use the app, including deliveries and any paid features, only with the consent and supervision of a parent or guardian.
• If a parent or guardian believes their child's information should be removed, please contact [email protected].

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new date.

11. Contact

For any privacy question or request, write to [email protected].